TD Bank customers expressed frustration and concern on Monday morning after experiencing widespread outages of the bank’s online and mobile services. The technical disruption affected customers across Canada and the U.S., causing a significant inconvenience for those trying to access their accounts.
According to a TD Bank spokesperson, the problem stemmed from a software issue that impacted the bank’s operations in both countries. By early afternoon PST, the bank assured customers that systems were being restored and normal services were gradually returning. “TD was impacted by the software outage that affected organizations in Canada and the U.S.,” the spokesperson stated. “TD teams have restored impacted systems and normal services are resuming.”
However, customers continued to face difficulties. At approximately 2 p.m. EST, efforts to log in to accounts via both desktop and mobile devices were unsuccessful, highlighting that the outage was not an isolated incident but a widespread issue affecting many users. Social media quickly became a platform for frustrated customers to voice their concerns and demand answers from the bank.
“Maybe it’s time to let your customers know there’s a global outage happening right now. Many are experiencing login issues — transparency goes a long way,” wrote Gavin Bertsch on X (formerly Twitter). Another disgruntled customer commented, “Fix your app! It’s NOT working again.”
As the outage continued, customers flocked to Reddit, where some questioned whether the bank was the victim of a cyberattack, while others speculated that a software update could be to blame.
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The timing of the outage was particularly notable, as it occurred on the same day that an Ontario court approved a class action settlement related to TD’s mutual fund offerings. As part of the settlement, affected customers will receive a portion of the $8.5 million fund, though some worried the bank’s service issues would further tarnish its reputation.
While TD Bank worked to resolve the outage and restore services, customers are still grappling with the confusion and frustration caused by the unexpected disruption. As the banking sector becomes increasingly reliant on digital platforms, incidents like this highlight the challenges financial institutions face in maintaining the security and stability of their online services.
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