Losing your Ontario health card can be stressful, but replacing it is a straightforward process. This article will walk you through the steps to get a replacement card, explain what documents you’ll need, and provide updated information on how long it takes to receive your new card.
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Steps to Replace a Lost Ontario Health Card
If you’ve lost your health card, you’ll need to apply for a replacement either online, by mail, or in person at a ServiceOntario location. Here’s a breakdown of each option:
1. Online Replacement
If you have a photo health card (the green version), you can request a replacement online. This option is available if:
- Your card hasn’t expired.
- Your personal information (such as your address) hasn’t changed.
- You have a valid driver’s license to verify your identity.
To apply online:
- Visit the ServiceOntario Health Card Replacement Portal.
- Enter your health card number and driver’s license information.
- Confirm your details and submit the form.
2. In-Person Replacement
If you don’t meet the criteria for online replacement or you have the older red-and-white card, you’ll need to visit a ServiceOntario location. Bring the following documents:
- Proof of identity (such as a driver’s license, passport, or PR card).
- Proof of Ontario residency (like a utility bill or rental agreement).
- Proof of Canadian citizenship or immigration status (such as a Canadian passport or PR card).
Visit a nearby ServiceOntario office, and the staff will assist you in processing your request.
3. By Mail
In special circumstances, you may be able to apply for a replacement by mail, especially if you’re unable to visit a ServiceOntario location due to a medical condition or other issues. Contact ServiceOntario at 1-866-532-3161 to inquire about this option.
What If You Have a Red-and-White Card?
The red-and-white health cards are being phased out. If you have one and lose it, you cannot replace it with another red-and-white card. Instead, you’ll need to upgrade to the green photo health card by visiting a ServiceOntario center.
What Documents Do You Need?
The documents required to replace your Ontario health card vary slightly depending on your situation. Generally, you will need:
- Proof of identity: Such as a driver’s license, passport, or Permanent Resident Card.
- Proof of Ontario residency: A utility bill, rental agreement, or property tax bill showing your Ontario address.
- Proof of Canadian citizenship or legal residency: A birth certificate, citizenship certificate, or permanent resident card.
For a complete list of accepted documents, you can check the ServiceOntario document guide.
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How Long Does It Take to Get a Replacement Card?
If you apply for a replacement online or in person, you will receive a temporary health card document immediately, allowing you to access healthcare services. Your physical card should arrive by mail within 4-6 weeks.
No Fee for Replacing a Health Card
Replacing a lost or stolen Ontario health card is free. However, make sure to report the lost card to ServiceOntario to prevent any misuse.
Key Tips:
- Report the lost card promptly to ensure no one else uses it fraudulently.
- Keep a copy of your health card information in a safe place to make the replacement process easier in the future.
- Update your address with ServiceOntario if you’ve moved to avoid delays in receiving your new card.
Losing your Ontario health card doesn’t have to be a major inconvenience. With multiple options for replacement and a straightforward process, you can quickly restore your access to healthcare services. Follow these steps, and you’ll have your new health card in no time!
For more information, visit the ServiceOntario website.
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