Details of the Proposed Class Action
A national class action lawsuit has been filed against Scotiabank in the wake of a significant service outage that left thousands of customers unable to access their bank accounts or perform daily transactions. The lawsuit, filed in the Quebec Superior Court (File No. 500-06-001343-249), seeks fixed damages of $100 for every customer impacted by the disruption, which occurred from November 8 to 13, 2024. Although the class action has not yet been certified, it has already garnered considerable attention due to the frequency and severity of Scotiabank’s service failures in recent months.
Table of Contents
Overview of the Outage
What was initially described by Scotiabank as a planned maintenance event turned into a widespread disruption affecting core banking functions. From November 12 to 13, 2024, Scotiabank clients across Canada reported being unable to access their accounts or perform essential tasks such as paying bills and sending Interac e-transfers. This left both consumers and businesses in a precarious position, especially as many rely on uninterrupted banking services to manage their financial responsibilities.
For some customers, the outage led to financial and operational consequences, including missed payments and disrupted business transactions. The bank’s inability to deliver its promised services has raised questions about accountability, particularly since Scotiabank charges monthly service fees for these features.
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Proposed Class and Remedies Sought
The proposed class includes all Scotiabank customers in Canada who experienced service disruptions during the specified outage period. This encompasses account holders with personal and business accounts, as well as those with credit cards or lines of credit. The class action seeks to secure two main forms of compensation:
- Fixed Damages: The lawsuit is asking for a fixed compensation of $100 per affected customer. This amount aims to address the inconvenience and financial impact experienced by Scotiabank clients during the outage.
- Additional Compensatory and Punitive Damages: Beyond the fixed compensation, the lawsuit also seeks broader compensatory damages for financial losses and punitive damages to hold Scotiabank accountable for repeated service failures. The goal is to push for stricter accountability and better service guarantees from major banking institutions.
Impact and Public Reaction
The case has sparked a wave of frustration among Scotiabank clients and a broader conversation about the reliability of banking infrastructure in Canada. This incident marks the third major service disruption Scotiabank has experienced in just five months, adding to growing concerns about the stability and resilience of digital banking services. Consumers and businesses are calling for greater transparency and more reliable systems as reliance on digital banking continues to grow.
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What’s Next?
The lawsuit is currently pending an authorization hearing, which will determine if the case can proceed as a class action. If certified, the case could have far-reaching implications for Scotiabank and potentially set a precedent for how banks handle service disruptions and compensate affected customers.
Stay informed as the situation develops and keep an eye on updates to see if you might qualify as a member of the proposed class.
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