One World Observatory, the famed attraction at the top of One World Trade Center in New York City, is at the center of a legal settlement worth $975,000. The lawsuit alleged that Legends OWO, the operator of the observatory, failed to properly disclose ticket processing fees before customers selected their tickets. If you purchased an electronic ticket between August 29, 2022, and November 6, 2024, you might be eligible for compensation. Here’s what you need to know.
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What Led to the $975K Settlement?
A class action lawsuit was filed against Legends OWO, claiming the company violated New York state law by failing to reveal ticket processing fees upfront. The plaintiffs argued that these hidden charges misled consumers who thought they were paying a set price, only to find extra fees added at checkout. Legends OWO has not admitted to any wrongdoing but agreed to a $975,000 settlement to resolve the claims.
Who is Eligible for the Settlement?
To qualify for a share of the settlement, you must meet the following criteria:
- You purchased an electronic ticket to the One World Observatory between August 29, 2022, and November 6, 2024.
- You paid a ticket processing fee as part of your purchase.
- You must submit a valid claim form before the deadline.
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How Much Compensation Can You Expect?
The exact amount each class member will receive depends on the number of valid claims and the total ticket fees paid. Those who pay higher fees will receive a proportionally larger share of the settlement fund. At this time, specific payment estimates are not available.
Important Deadlines and Key Dates
- Exclusion and Objection Deadline: January 10, 2025
- Final Approval Hearing: March 7, 2025
- Claim Submission Deadline: April 21, 2025
How to File a Claim
Filing a claim is straightforward. Simply visit the One World Observatory Ticket Fee Settlement website at OneWorldTicketFeeSettlement.com and submit your claim form before April 21, 2025. No proof of purchase is required, but you must provide the necessary details to verify your eligibility.
Legal Representation and Case Details
- Case Name: Puller v. Legends OWO LLC, Case No. 1:24-cv-00209-RA, in the U.S. District Court for the Southern District of New York
- Claims Administrator Contact:
- Mailing Address: One World Observatory Ticket Fee Settlement, PO Box 2880, Portland, OR 97208-2880
- Email: [email protected]
- Phone: 888-884-6585
- Class Counsel:
- Philip L. Fraietta & Stefan Bogdanovich – Bursor & Fisher, P.A.
- Defense Counsel:
- Matthew M. Gurvitz & Philip DiSanto – Willkie Farr & Gallagher LLP
Why This Settlement Matters
This case highlights the importance of consumer protection and transparency in pricing. Hidden fees are a common frustration among customers, and legal actions like this reinforce the need for businesses to clearly disclose all costs before purchases are made.
Final Thoughts: Should You File a Claim?
If you purchased an electronic ticket to One World Observatory during the eligible period and paid an additional processing fee, you should strongly consider filing a claim. The process is simple, requires no proof of purchase, and could result in a refund of some or all of the fees you were charged. Make sure to submit your claim before the April 21, 2025 deadline to take advantage of this settlement.
For more information, visit the official settlement website or contact the claims administrator directly. Don’t miss your chance to claim your share of the $975,000 settlement!
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