In 2024, Verizon Wireless agreed to a $100 million settlement to resolve a class-action lawsuit that accused the company of deceptive advertising. The lawsuit alleged Verizon failed to disclose hidden administrative fees, misleading customers about the true cost of its plans. As part of the settlement, millions of eligible customers are set to receive compensation. Here’s everything you need to know about the settlement payout, payment timeline, and eligibility.
Table of Contents
Allegations Against Verizon
The lawsuit argued that Verizon violated consumer protection laws, including the Federal Trade Commission Act, by not disclosing certain fees in its advertised prices. These administrative charges inflated the actual cost of wireless plans, misleading customers into thinking they were getting a better deal than they were.
Settlement Payout Breakdown
Verizon’s settlement includes a structured payout plan for affected customers:
- Base Payment: Each valid claim will receive a flat payment of $15.
- Monthly Service Bonus: Customers will receive an additional $1 for each month they were charged the disputed fees, up to a maximum of $85.
- Maximum Payout: The total compensation is capped at $100 per claimant, depending on the length of time customers were charged these fees and the number of valid claims submitted.
Eligibility Criteria
To qualify for compensation, claimants must meet the following requirements:
- Verizon Postpaid Plan: Customers must have had a Verizon postpaid wireless or data plan between January 1, 2016, and November 8, 2023.
- Administrative Fee Charges: Claimants must have been charged the disputed administrative or telecom recovery fees during this period.
Payment Status and Timeline
The settlement distribution process began after the agreement became effective on September 20, 2024.
- Payment Method: Compensation will be distributed via checks or electronic transfers to eligible claimants.
- Estimated Payment Date: Payments are expected to start in early January 2025.
- Unclaimed Funds: Settlement checks that remain uncashed or undeliverable will be treated as unclaimed property and managed according to state regulations.
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Claim Process (Now Closed)
The claim submission deadline has passed. Eligible customers had to follow these steps to submit a claim:
- Access the official settlement website to confirm eligibility and download the claim form.
- Provide personal details, Verizon account information, and supporting documents (e.g., billing statements).
- Submit the completed form online or by mail before the claim deadline.
Customers who successfully submitted their claims were notified and will receive updates regarding payment distribution.
Key Takeaways
- The Verizon Class Action Settlement offers eligible claimants up to $100 in compensation for undisclosed administrative fees.
- Payments are scheduled to begin in early 2025, with distributions via check or electronic transfer.
- While the claim process is now closed, this settlement highlights the importance of transparency in advertising and fair treatment of consumers.
Stay tuned for updates, and if you were affected, monitor your email or mail for payment notifications. For further information, visit the official Verizon settlement website or consult your legal representative.
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