Citibank is set to pay $29.5 million as part of a settlement resolving allegations that it violated the Telephone Consumer Protection Act (TCPA). This landmark agreement offers compensation to individuals impacted by unauthorized robocalls made to non-customers demanding overdue payments. If you qualify, you could receive between $350 and $850, with some claimants potentially eligible for up to $2,500. Here’s everything you need to know about this settlement, including eligibility requirements and how to file a claim.
Table of Contents
What Led to the Citibank Class Action Lawsuit?
The lawsuit arose from complaints that Citibank made unsolicited robocalls to non-customers, violating the TCPA, which protects individuals from unauthorized use of their personal information and unsolicited communications. These robocalls demanded payments for past-due accounts from individuals who were not Citibank customers, causing financial and emotional distress.
Settlement Overview
- Total Settlement Amount: $29.5 million
- Individual Compensation: $350–$850 (or up to $2,500 for those receiving five or more calls with proof).
- Claim Deadline: December 20, 2024
- Approval Hearing: January 14, 2025
- Category: Government Aid
Eligibility Criteria for Compensation
To qualify for compensation, you must meet the following requirements:
- No Citibank Accounts: You should not be a current or former Citibank credit card holder or account holder.
- Call Timeline: You must have received at least one robocall from Citibank between August 15, 2024, and July 31, 2024, requesting payment on a past-due account.
- Proof of Calls: Documentation, such as phone records or call logs, must verify the robocall occurrence.
- U.S. Residency: Only citizens residing in the U.S. are eligible.
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How to File a Claim
Eligible individuals can follow these steps to claim their compensation:
- Visit the Official Website: Navigate to the settlement’s official portal at headtcpasettlement.com.
- Access the Claim Form: Locate and click on the claim form in the notifications section.
- Complete the Application: Enter all requested details, including personal and call-related information.
- Upload Required Documents: Provide evidence of robocalls, such as phone records or other documentation.
- Submit the Form: After completing the process, submit the form and await the court’s approval.
Key Dates to Remember
- Claim Submission Deadline: December 20, 2024
- Approval Hearing Date: January 14, 2025
- Payout Timeline: Funds will be distributed after court approval of the settlement.
What You Could Receive
The amount you can claim depends on your situation:
- Standard Compensation: $350–$850 for valid claims.
- Higher Compensation: Up to $2,500 for individuals who received five or more robocalls and can provide evidence.
The Bigger Picture: Why This Settlement Matters
The Citibank Class Action Settlement underscores the importance of protecting consumer rights under the TCPA. It reinforces that companies cannot use robocalls to harass individuals, especially non-customers, for overdue payments. By holding organizations accountable, the settlement helps deter future violations and compensates those affected by improper practices.
FAQs
1. What is the TCPA?
The Telephone Consumer Protection Act (TCPA) is a federal law aimed at protecting consumers from unsolicited communications, such as robocalls and spam messages.
2. What if I don’t have proof of calls?
While proof strengthens your claim, you may still file a claim without documentation if you believe you meet the eligibility criteria.
3. When will payouts begin?
Payments will start after the court grants final approval, expected shortly after the January 14, 2025, approval hearing.
4. How can I get more information?
Visit the settlement’s official website, headtcpasettlement.com, or contact the claims administrator for further assistance.
The Citibank Robocall Class Action Settlement is a crucial step toward consumer justice. If you believe you’re eligible, ensure you file your claim before the deadline and take advantage of the compensation you deserve.
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