The Federal Trade Commission (FTC) has started issuing refunds to over 629,000 Fortnite players after ruling that Epic Games used deceptive practices to trick players into making unintended purchases. This settlement, first announced in December 2022, totals more than $72 million, with an average refund of around $114 per eligible player.
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If you think you might qualify for a refund, here’s everything you need to know, from eligibility requirements to how to claim your refund.
Why is the FTC Issuing Refunds for Fortnite Players?
The FTC alleged that Epic Games used misleading design choices in Fortnite’s interface, leading players to make unintended purchases. Issues included:
- Confusing button configurations that caused charges with a single press.
- Purchases made unintentionally when waking the game from sleep mode, during loading screens, or when previewing items.
- Children making unauthorized purchases on credit cards without parental consent.
Epic Games was also accused of locking players out of their accounts if they disputed unwanted charges through their credit card providers.
As part of a $245 million settlement, the FTC is distributing refunds to affected players.
Am I Eligible for a Fortnite Refund?
You may qualify for a refund if any of the following apply:
- Unwanted Charges:
- Between January 2017 and September 2022, you were charged in Fortnite for items you didn’t want.
- Unauthorized Child Purchases:
- Between January 2017 and November 2018, your child charged your credit card without your knowledge or consent.
- Account Locked After Complaints:
- Between January 2017 and September 2022, you were locked out of your Fortnite account after disputing unwanted charges with your credit card company.
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How to Claim Your Fortnite Refund
If you believe you’re eligible, follow these steps to submit your claim:
Step 1: Check Eligibility
Visit the official FTC Fortnite Refund website at www.ftc.gov/fortnite.
Step 2: Gather Necessary Information
You’ll need to provide:
- A claim number or your Epic account ID.
Step 3: Submit Your Claim
Eligible players can submit their claim directly on the FTC website.
Need Help?
- Call the refund administrator, Rust Consulting, Inc., at 833-915-0880.
- Email support at [email protected].
How Will Refunds Be Paid?
The FTC has already started issuing refunds, with more payments expected in later rounds.
- PayPal Payments:
Recipients who chose PayPal must redeem their payments within 30 days. - Checks:
Refund checks must be cashed within 90 days of receipt.
How to Find Your Epic Account ID
To submit a claim, you’ll need your Epic account ID. Here’s how to find it:
- Log in to your Epic Games account.
- Go to the Account Settings page.
- Locate your Account ID under the General Account Info section.
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Next Steps: Refund Timeline
- The first round of 629,344 payments has begun. If you haven’t received your refund yet, check your claim status on the FTC website or contact Rust Consulting.
- Be prepared for possible additional payment rounds if you’ve submitted a valid claim.
The FTC’s settlement with Epic Games is a significant win for players affected by deceptive practices. With millions of dollars being refunded, eligible Fortnite players are encouraged to act quickly to claim their share.
Submit your claim today and make sure to redeem or cash your refund payment within the allotted time. This is your chance to recoup losses and hold gaming companies accountable for fair practices.
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