The highly anticipated Verizon class-action settlement payouts have begun reaching eligible customers, but not everyone is satisfied with the results. Many recipients are voicing frustration on social media over unexpectedly low payments—some reportedly falling below the settlement’s promised minimum of $15.
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Background: The $100 Million Verizon Settlement
Verizon agreed to pay $100 million to resolve claims in a class-action lawsuit alleging the company charged administrative fees on postpaid wireless plans without proper disclosure. Current and former Verizon customers affected by these charges between January 1, 2016, and November 8, 2023, were eligible for compensation.
The settlement terms specified that eligible claimants would receive:
- $15 per account, and
- An additional $1 for each month they were charged administrative fees during the eligibility period.
Payments were capped at $100 per account, depending on the duration of the charges. Customers had until April 15, 2024, to file claims.
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Customer Disappointment: Payments Fall Short
Despite assurances of payouts ranging from $15 to $100, many customers report receiving far less than expected. On platforms like X (formerly Twitter), users shared screenshots of their payments, with some showing sums as low as $2.37.
One frustrated customer posted:
“Verizon just sent me $2.37 for the settlement. This is insulting.”
Others chimed in, sharing similar experiences of receiving payments well below the promised range.
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How Payments Were Calculated
Payouts were based on a formula tied to the length of time customers were charged the disputed administrative fees:
- $15 base payment per account.
- $1 for each month administrative fees were charged.
This formula should have ensured a minimum payout of $15 for all eligible claimants. However, reports of payments falling short of this amount suggest discrepancies in the distribution process.
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Verizon’s Silence on the Issue
When asked about the reduced payouts, Verizon did not provide an immediate response to inquiries. Customers are left speculating whether errors in processing claims or an overwhelming number of participants led to lower-than-expected payments.
Who Was Eligible for the Settlement?
Eligible claimants included current and former Verizon customers who:
- Purchased postpaid wireless or data service plans between January 1, 2016, and November 8, 2023.
- Were charged fees labeled as “Administrative Charge” or “Administrative and Telco Recovery Charge.”
Customers had to submit their claims by April 15, 2024, to receive compensation.
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Social Media Uproar: “Where’s My $15?”
The settlement has sparked widespread discussion online, with users expressing frustration over the perceived lack of transparency and fairness. Many are questioning whether the settlement adequately holds Verizon accountable for the undisclosed charges.
One user wrote:
“The settlement process feels like a joke. Why promise $15 if they’re just going to pay $2?”
What’s Next for Verizon and Its Customers?
As customer complaints continue to circulate, it remains to be seen whether Verizon or the settlement administrators will address the payout discrepancies. Meanwhile, those dissatisfied with their payment may consider reaching out to the settlement administrators for clarification.
This case highlights growing scrutiny of corporate practices and the challenges of ensuring fair compensation in large-scale settlements.
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